As a trusted local Acton florist, Flowers Acton is dedicated to delivering only the freshest flowers to households and businesses throughout our community. Our Fresh Flowers Guarantee means every arrangement leaves our shop at the peak of its beauty. Should your order not meet expectations, our returns and refunds policy ensures you’re always satisfied with your flower delivery experience.
We take great care in preparing and delivering our floral arrangements, but on rare occasions, flowers may arrive damaged. If you notice that your flowers or any part of your order have been damaged upon arrival, please let us know as soon as possible—preferably on the same day they are received. To help us resolve the issue quickly, kindly provide a clear description of the problem along with a photo of the damaged flowers or packaging. Our customer care team will review your case promptly and work to reach a suitable resolution.
Your satisfaction is our top priority. Every bouquet from Flowers Acton is prepared to last as long as possible, with our freshness guarantee covering the first 5 days after delivery, provided you follow the care tips included with your flowers. If some or all of your flowers fade prematurely or do not maintain their freshness within this window, please contact us promptly so we can assess the issue and make it right.
If your delivered flowers are damaged, wilted, or below the high standard you expect from us within the guaranteed freshness period, we’ll offer either a full refund or a complimentary replacement, based on your preference. To qualify for a refund or replacement, please report any concerns within 5 days of delivery and include photographic evidence when possible. Our team is here to ensure you receive the absolute best in fresh flower quality.
At Flowers Acton, we value every customer and take all feedback seriously. If you wish to make a complaint—whether it’s regarding the flowers, delivery, or any aspect of your experience with us—please contact our team directly. We aim to respond to all complaints within one working day and will keep you informed while we work towards a suitable solution. Most complaints are resolved quickly, usually within 48 hours.
Flowers Acton is proud to serve our Acton community with integrity and care. Whether you’re a household or a business nearby, you can trust us to stand behind every floral arrangement we deliver. Our policies are designed to give you confidence in every purchase, knowing that we prioritise freshness, quality, and your satisfaction above all else.
If you have any questions about our returns, refunds, or complaints process, or simply want to discuss your order, please reach out—we’re here to help and delighted to continue serving as your reliable local Acton florist.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
