Thank you for choosing Flowers Acton for your online flower delivery needs in Acton and the surrounding areas. These Terms & Conditions govern all orders, purchases, and deliveries made through our e-commerce platform. By accessing our website and placing an order, you agree to abide by these Terms & Conditions as set out below. Please read them carefully before making your purchase. These terms apply to all customers in Acton and the neighbouring regions.
To purchase flowers or related products from Flowers Acton, follow the simple steps outlined on our website. Select your chosen products, add them to your basket, and proceed to checkout. At checkout, you will be asked to provide details including the recipient’s name, address, preferred delivery date, and a message card if required. Please ensure that all information provided is accurate; we cannot be held responsible for delays or failed delivery due to incorrect or incomplete details.
Once your order is placed, you will receive a confirmation notice on screen, followed by an email acknowledgment detailing your order and an order number for reference. Please note that this email confirmation serves as an acknowledgment of your order and not acceptance. Acceptance of your order, and the formation of an agreement between yourself and Flowers Acton, will only take place once we dispatch the goods you have ordered.
Orders can be placed online at any time. However, processing and delivery will only occur during our standard operating hours, details of which are visible on our website. Orders placed outside these hours will be processed on the next working day. Flowers are subject to seasonal availability, and while we strive to match arrangements pictured on our website, substitutions may occasionally be necessary to ensure the highest quality and value.
All payments for products and delivery services must be made in full at the point of ordering via the available payment methods indicated on our website. We accept commonly used credit and debit cards, as well as other secure online payment options as set out during checkout. All prices and charges are displayed in Pounds Sterling (£) and include VAT where applicable, but exclude delivery charges unless specifically stated otherwise.
Your payment will be processed once your order is submitted. If we are unable to process your payment, or if payment is later reversed or cancelled, we reserve the right to suspend or cancel your order and delivery without notice. In the event of any pricing errors, whether due to system faults or human oversight, you will be notified and given the option to reconfirm your order at the correct price or to cancel the order entirely.
We take payment security seriously and process all transactions using secure, encrypted payment gateways. Flowers Acton will never store your payment card details on our systems.
If you wish to cancel or amend your order, please notify us as soon as possible using the communication options specified on our website. As flowers are highly perishable and many orders are prepared and dispatched quickly, we can only accept cancellations or amendments for orders that have not yet been processed, prepared, or dispatched.
If your order has already been prepared or dispatched, cancellation may not be possible. For personalised or bespoke items, the right to cancellation does not apply once preparation has begun.
Refunds for cancelled orders will be processed using the original payment method, subject to the conditions above. Any refund will be processed within 7 working days of confirmation of cancellation. In exceptional circumstances, such as non-delivery due to our fault, you may be eligible for a full refund or a replacement.
We deliver flowers and related products throughout Acton and nearby postcode areas. Our delivery options and charges are displayed during the checkout process. Your order will be delivered to the shipping address provided at the time of order. It is your responsibility to ensure that the recipient details are complete and accurate.
While we strive to deliver on your chosen date and within any specified time slots, please note that delivery times are not guaranteed unless explicitly agreed. In the event that no one is available at the delivery address, we will attempt to leave the flowers with a neighbour or in a safe place and notify the recipient accordingly. If delivery is not possible, we will contact you to make alternative arrangements, which may incur additional fees.
We reserve the right to refuse delivery to certain locations where it is deemed unsafe or impractical, or where delivery cannot be reasonably facilitated. In such cases, you will be notified, and any payments received will be refunded promptly.
We are committed to delivering fresh, high-quality flowers. Due to the nature of flowers and seasonal availability, it may be necessary to substitute certain flowers, greenery, containers, or complementary items. Such substitutions are made to maintain overall quality, value, and style, closely matching the product described and pictured on our website. Where significant substitutions are necessary, we will make reasonable efforts to contact you beforehand.
All delivered flowers should be unwrapped and placed in water as soon as possible and cared for in accordance with the care instructions provided. Due to the perishable nature of flowers, complaints relating to quality or condition should be reported as soon as possible after receipt, ideally within 24 hours of delivery, to enable us to address the matter promptly.
You are responsible for providing accurate billing and delivery information. Any delays or errors in delivery due to incorrect or incomplete information are not the responsibility of Flowers Acton. You are also responsible for ensuring the recipient will be available on the day of delivery. If a recipient refuses delivery, or if delivery is not possible due to lack of access, the order will be considered fulfilled, and no refund will be provided.
Large orders or bespoke arrangements may require additional lead time. We recommend placing such orders well in advance to secure availability.
Our liability to you for any loss or damage relating to your order will be limited to the price of the products or services purchased. We shall not be liable for any indirect, consequential, or special loss or damage arising out of or in connection with your order or use of our services. We do not accept liability for delays or failures in delivery resulting from acts or circumstances beyond our reasonable control, including but not limited to weather, strikes, traffic conditions, third-party delivery interruptions, or acts of God.
Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury resulting from our negligence, fraud, or any other liability that cannot be excluded or limited under UK law.
When you use our services, we collect and process personal data as described in our privacy policy (which can be found on our website). Your data will be used only for the purposes of fulfilling your orders, providing requested services, and communicating with you about your purchases. We are committed to compliance with all relevant UK data protection legislation.
All content displayed on the Flowers Acton website, including text, images, logos, and product descriptions, is the intellectual property of Flowers Acton or its licensors. Use, reproduction, or distribution of any content without our express written permission is strictly prohibited.
Flowers Acton reserves the right to change or update these Terms & Conditions at any time. The latest version will always be available on our website. Continued use of our services after changes signifies acceptance of the updated terms. If you have any questions concerning these Terms & Conditions, please refer to our website for further information or contact options.
These Terms & Conditions and any disputes arising out of or in connection with your order or use of our services shall be governed and interpreted in accordance with the laws of England and Wales. If any provision of these terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect. Both parties submit to the exclusive jurisdiction of the courts of England and Wales in relation to any claim or dispute arising under these terms.
These Terms & Conditions apply to all individuals and businesses ordering flower delivery from Flowers Acton in Acton and the surrounding areas. By placing an order, you confirm your understanding and acceptance of these terms in their entirety.
For any questions, complaints, or feedback regarding your order, these Terms & Conditions, or our flower delivery service, please use the contact methods provided on our website. Our team is committed to providing excellent service, and we aim to respond to all inquiries promptly.
Thank you for choosing Flowers Acton for your online flower delivery needs. We look forward to serving you and delivering beautiful flowers throughout Acton and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 367 Uxbridge Rd, London, W3 9RP .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Acton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Acton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
